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Terms And Conditions


In General

Envii (“”) owns and operate this Website. This document governs your relationship with (“”) (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by (“”) . (“”) has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at [Privacy Policy Link]. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and (“”) will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of (“”) or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by (“”) and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with (“”) you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. (“”) retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be (“”) or may in some cases be a third party. Where a contract is made with a third party (“”) is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law (“”) and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect (“”) 's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with (“”) and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to (“”) .


You agree to indemnify, defend and hold harmless (“”) , its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


(“”) shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.



If you are unsatisfied with an item, we offer a 14 day return period from the day you receive your item IF YOU BOUGHT YOUR ITEM DIRECTLY FROM VENVII.COM. The item you intend to return must be pristine condition, otherwise you will be charged a 20% restocking fee for your return. Due to the nature of the following products, we do not offer returns on, atomizers, tanks, coils or pods unless they were not working or came with manufacture defects when you received it. The customer is responsible for all shipping fees on any item they wish to return. We do not return shipping costs. If you have purchased your item from a third party retailer and would like to return it, you will have to contact them directly. We do not guarantee that our retailers will facilitate returns for items you are unsatisfied with.


Turnaround Time

Turnaround time for evaluation and repair service is usually between 5-7 business days from the day we receive your item. Under certain circumstances, it may take up to 2 weeks.


Shipping Fees

You are responsible for the cost of shipping your items to us for repair unless your item is less than 2 week (14 days) old. If you have had your item for under 1 week and have proof, we will send you a return label. If your item is not covered under warranty, you will be responsible for any costs associated with return shipping.



If you are experiencing any issues with your FITT pods, we will be able to exchange the pods only for the same flavor if you are able to provide the following information. We will need to see pictures of the batch # printed on the pod, and in some cases have the pods shipped back to our warehouse for further testing. If you are trying to return more than one pod, we will need pictures of all batch numbers on pods you are trying to return. If any pod you are trying to exchange is lost, damaged or you are unable to prove the item isn’t working as it should, we will not be able to make any exchanges. If we have information that leads us to believe you are known to tamper with pods, we will not be able to make any exchanges.


If you're not completely satisfied with a product, please contact our customer service department ( to inquire about an exchange or return within 15 days of your original purchase date (less shipping and handling). Please Note: FITT pods (unopened or not) and all atomizers are not eligible for returns or exchanges for health and safety reasons. If your item is defective, please see the warranty section. You must obtain an RMA from us before returning any product. If the item you intend to return is not in pristine condition, we will deduct 20% from your return amount.


DOA Items

If you are having issues with a device right out of the box, we must be notified of the issue within 24 hours from when the item was delivered to you. We will replace the device for you.



There is a 30 day warranty for our battery operated devices. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. Due to the nature of the following products, there is no warranty on, atomizers, tanks, coils or pods unless they were not working or came with manufacture defects when you received it. If you received an item that is not working correctly, or has a manufacture defect, please email within 24 hours of receiving your defected item. We may ask you to send the device in to our warehouse to be repaired. In which case, if we find the device has been tampered with, not taken care of or has any liquid inside the device, we will not be able to return the device, at which point you may be charged a replacement fee for a new chip in order to get the device in working condition to be returned to you. Any scratches, dents, paint chips, the misuse of a product or any other blemishes on the device are not covered under our warranty unless it is reported within 24 hours of receiving the device.



We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please email if you have any complaints or comments.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and (“”) . Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of (“”) .


Questions about the Terms of Service should be sent to us at .



Company takes precautions to protect our users and members Sensitive Information, both online and offline. Your Sensitive Information is password-protected for your privacy and security. Sensitive Information is encrypted and is protected online with top-notch encryption software- SSL.


When will my order ship?

Please see each individual item page for more information on the availability of each item.
Also, after placing your order, you may Log In at the top right hand side of our site to
track the status of your order. You will receive a shipment confirmation when your order
has shipped and tracking information within 24-48 hours of shipment.


Do you ship to my country?

During checkout we'll ask for your shipping address details including country.
If your country is not in the dropdown menu of available countries, unfortunately we cannot
ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue
to place your order. Please note that we will not ship your order until we receive payment
from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the Checkout page where you will be offered
Shipping Method choices and their prices. We will ship your order shortly after
we receive payment from you.

Our standard ground shipping takes approximately 2 to 3 business days within the continental United States via USPS. If you have not received your order within 14 days from your purchase date, please contact our customer care to request a reshipment of your order. If you entered the wrong address on our order form and we are forced to reship your package, there will be an additional shipping and handling charge equal to your original order. To check the status of your order, update your mailing address or request reshipment because you never received your product, contact customer service at the number listed at bottom of page.

Questions about the Terms of Service should be sent to us at